Return and Repair
As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Online Purchases are accepted for credit or exchange only in the U.S. if returned in saleable condition within 30 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit.
Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 3 weeks of receiving your return.
Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in Transit. Please make sure to include your Reason for Return.
Returns may be mailed or returned to our retail store. Please see our store location(s) on the Contact Us Page.
If you would like to cancel or change an unprocessed order for any reason, please call us at (724) 465-2122 as soon as possible or email us at info@luxenbergs.com We'll do our best to accommodate your request.
You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at info@luxenbergs.com
